IDT Energy Rewards Terms & Conditions
Overview: IDT Energy® Online Rewards program (“Program”) is a service of IDT Energy, Inc. This
Program is provided for all current residential and Small/Medium Enterprise customers of IDT Energy
who are active and in good standing.
Eligibility for the Program is limited to residential and small/medium enterprise customers who have
active accounts in good standing for either electric and/or natural gas supply services provided by IDT
Energy. Points earned or awarded in the Program may be redeemed at any time after 90-days have
elapsed from customer’s Program account activation so long as the IDT Energy account remains active
and in good standing. Upon notice by the account holder or by the local utility company of IDT Energy
electric or natural gas supply account termination, points redemption activities will be suspended and
points will be forfeited unless supply account is reinstated within six (6) months of initial termination by
customer. Additional Program details to follow below.
All questions or disputes regarding eligibility for this program, the eligibility of rewards, the availability
of rewards or credits, the terms and conditions of the program will be resolved by IDT Energy, Inc. at its
Redemption and Deduction of Credits:
Participant Enrollment: Active IDT Energy® customers and their respective electric and natural gas
accounts are NOT automatically enrolled in the Program. IDT Energy® customers may validate and
register their IDT Energy electric and natural gas meters that are active and in good standing online at
www.idtenergyrewards.com or by calling IDT Energy customer care 1-877-887-6866, Monday through
Friday between the hours of 8:00am and 6:00pm EST.
Earning Rewards: Active IDT Energy accounts in good standing that complete registration and are
accepted into the Program, will begin earning rewards points, based on their electric and/or natural gas
consumption each month. Points will be awarded based upon monthly kilowatt hours (kWh) of
electricity and Therms (CCF) of natural gas consumed as reported by and reconciled with the local utility
company. Points will be deposited at the later of, 30-days after each monthly billing cycle, or upon
reconciliation of customer’s usage with their utility company. IDT Energy residential and small/medium
enterprise customers are eligible to earn points starting in the first month of acceptance into the
Program. Credits are not assigned retroactively for previous energy consumption cycles.
Claiming a Reward:
- Points awarded are available for redemption 90-days after Program account activation.
- Points will continue to accrue and be deposited into customer’s Program account on a monthly
basis for as long as customer’s IDT Energy® electric and/or natural gas accounts remain active
and in good standing.
- It is the responsibility of the IDT Energy account holder to register all IDT Energy® electric and
natural gas accounts that are active and in good standing in the Program. Account holders may
request to join/link multiple electric and/or natural gas accounts that are active and in good
standing into a single Program account at the time of Program enrollment. Customer may also
submit a request to join accounts, with approval subject to review by a Program Plan
- Upon notification of termination of customer’s IDT Energy® electric and/or natural gas supply
account by the customer or by the local utility, the Program account will be suspended and
points redemption functions will lock. The account will remain locked until IDT Energy electric
and/or natural gas meter is reinstated and termination order is removed from the account.
- Upon Program account reinstatement; point redemption functionality will remain suspended for
a period of 90-days from account reinstatement. During this time however, while point
redemption functionality will remain suspended, the account will accrue points based upon
electric and natural gas consumption and points will be deposited based upon notice from and
reconciliation with the local utility, as outlined above.
- When an IDT Energy® electric and/or natural gas supply account has been terminated, the
Program account will remain locked with earning and redemption suspended. Account will
remain suspended until new IDT Energy® supply service has been initiated, with new IDT
Energy® electric and/or natural gas accounts registered and accepted into the Program. With
approval by Program Administrator, previously suspended accounts may be validated and joined
with the new Program account. Points will re-activate, but redemption functionality will not be
restored until 90-days have elapsed from the new Program account activation date.
- Program accounts that remain inactive for a period of six (6) months after the IDT Energy®
account termination date will be deactivated and removed from the program and all accrued
points will be forfeited.
- Program points may only be used to redeem merchandise from the Program’s On-Line Catalog.
Points are not redeemable for cash.
- Program points do not constitute property of the customer. Customer cannot transfer Program
credits to another participant. Reward credits have no monetary value except to the extent
specifically provided for by a reward from the Program’s On-Line Catalog.
- When you have obtained sufficient credits and tenure, you may redeem an item(s) from those
described in the On-Line Catalog.
- Specific merchandise is subject to availability and substitutions may be made based on
availability or market conditions.
- IDT Energy, Inc. reserves the right to modify the merchandise available in the Reward Points OnLine
Catalog at any time and without notice.
Statements of Program Points Earned: This web site provides eligible participants with detail of
transactions, as well as Program point balances.
Termination of Program: IDT Energy, Inc. reserves the right to terminate the Program at any time. If the
Program is suspended or terminated, registered account holders will be notified via email and any
unredeemed Program points must be redeemed within one month of the date of program termination.
Participant Program Tracking: It is the responsibility of each eligible participant to use their awarded
points to redeem items from the Programs On-Line Catalog. Awarded credits can only be redeemed for
merchandise presented in the Program’s On-Line Catalog.
Taxes: Merchandise redeemed under the program may be subject to applicable federal, state and/or
local taxes. Payment of taxes resulting from these awards is the sole responsibility of the participating
customer and not IDT Energy, Inc. or any of its affiliates or agents.
Shipping and Handling: Merchandise redeemed under the program is subject to shipping and handling
charges which are included in the point value associated with each item in the On-Line Catalog.
Privacy Notice: This web site is housed and operated by Online-Rewards on behalf of IDT Energy, Inc.
The information collected on this web site will be used by IDT Energy, Inc. in connection with the
Program. Online-Rewards will not provide your information to non-IDT Energy third-party business
partners not listed without first obtaining your approval to do so.
Copyright: All textual, graphical and other content appearing on this World Wide Web site, unless
otherwise noted, is the property of IDT Energy, Inc.
Email Notices: When you visit this web site or send emails to us, you consent to communicate with us
electronically. Such communications will be via email or by posting notices on this web site. You agree
that all agreements, notices, disclosures and other communications that we provide to you
electronically satisfy any legal requirement that such communications be in writing.
Confidentiality: If you use this web site, you are responsible for maintaining the confidentiality of your
account and password and for restricting access to your computer, and you agree to accept
responsibility for all activities that occur under your account or password.
All users of this web site agree that their access to and use of this web site is subject to the terms and
conditions set forth herein and all applicable laws. Any access is undertaken at the user's own risk. These
terms and conditions may change without prior notice. IDT Energy, Inc. reserves the right, without prior
notice, to discontinue or change the program at any time.
(August 13, 2015 v. 1.5)